> For the complete documentation index, see [llms.txt](https://docs.ultrafair.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ultrafair.com/policies-and-licensing/ultrafair-compliance-pack/complaints-and-notifications.md). # Complaints & Notifications ## Complaints and Notifications 1. If you wish to file a complaint regarding the Website services, you should as soon as reasonably possible contact the Website’s Customer Support by sending an email to ****. Our Customer Support will review your claim and reply to you within 5 (five) business days. 2. If any dispute arises you automatically consent to the use of the server records as actual and final evidence to determine the outcome for any claims and disputes. 3. The result of all games on the Website is determined as final. You accept the results of all games. In the event of discrepancies between the game results on your computer and on our server, the results on our server shall be final and irrevocable. In the event of discrepancies between the balances in your Personal Account displayed on your computer and the Company’s server, our server information is deemed to be correct and final. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.ultrafair.com/policies-and-licensing/ultrafair-compliance-pack/complaints-and-notifications.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.